Record calls dialed from phone in Vicidial Goautidial

easy system albania vicidial support auto backup database Record calls dialed from phone in Vicidial Goautidial

Record calls dialed from phone in Vicidial or Goautidial

Record calls dialed from phone in Vicidial Goautidial. How to record calls which are dialed directly from Phone either softphone or hardphone in vicidial or goautodial. Basically Vicidial  have the option to record all the calls made via Agent Panel / Campaign.
But Sometimes you need to record the calls which are dialed from  phones / extensions directly.

There are two methods to enable recording

1. Either Change the Phone Context of the Phones to defaultlog  as shown below screenshot
Goto  ADMIN — Phones — modify the phone:

vicidial_recording_easysystem-al

2. Or Add the Below dialplan in your extensions.conf

exten => _99X.,1,AGI(agi-NVA_recording.agi,BOTH——Y—Y—Y)
exten => _99X.,n,Dial(SIP/trunkname/${EXTEN:2})
exten => _99X.,n,Hangup

where 99 is the prefix

Note:
If you want a report and download the recording,  then create a userid (users-add a new user) with the same extension number then go to that userid , click user stats were you can find the file.


Recommended Posts